Shipping & Returns
Return Policy: All Sales Are Final
At Allspicery, we take pride in providing you with high-quality products. Due to the nature of our items, all sales are considered final. We do not accept returns or exchanges for change of mind.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exception: Damaged Items
In the unlikely event that your order arrives damaged, please contact us at firstname.lastname@example.org within 7 days of receiving your package. We will require photographic evidence of the damage for our records.
We appreciate your understanding of our return policy and your support of Allspicery. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Your satisfaction is our priority.
We ship at a flat rate of $11. Orders over $100 receive free shipping.
If your tracking information shows that your package has been delivered, but you have not received your package:
- Some USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package may have been marked as delivered by mistake, and will arrive the following day.
- Contact your local USPS post office. Make sure you contact the local post office, and not the USPS hotline. Your local post office will be able to provide quicker and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please file a claim with USPS. Unfortunately Allspicery cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for your understanding!
In Store Pick-ups:
During check out, you may chose in-store pickup for your order, which is free of charge. If you select this option, you will receive an email when your order is ready for pickup - usually 24 - 48 hours after your order has been placed. You will have 30 days to pick up your order in the shop. After 30 days, your order will be refunded to the form of payment used to place the order, less a 20% restocking fee.